Frequenty Asked Questions (FAQs)
The practical ones
We’re working hard to make sure the app runs smoothly without any issues for your best user experience and even though it’s taking some time, we’re aiming to launch it at the Google Play Store for Android devices in June, followed by the Apple Store later on, so stay tuned!
In the meantime, if you’re eager to try it out sooner, you can become an early adopter. Check out how to join our early access here.
We’re thrilled you’re interested in joining the VÒNG community as an early adopter! It’s simple to get started. Just fill in your email address here and you’ll receive an email containing a link along with detailed instructions on how to install it. Once you’re ready, you can start using it right away. Enjoy!
Yes, our app is absolutely free! Our aim isn’t to charge you, but rather to encourage you to adopt a more sustainable lifestyle by rediscovering, rethinking, and reusing your own wardrobe!
VÒNG is currently compatible with all Android devices, including mobiles and tablets. Soon, we’ll also roll out versions for iOS devices and a desktop version.
Yes, currently the app is available in Greek and English. However, we’re dedicated to inclusivity, and soon, you can expect to use the app in Portuguese, French, Dutch, German, Italian, and more. Our goal is to ensure everyone can access and enjoy the app without limitations.
We’re committed to being by your side throughout your experience with VÒNG to ensure your satisfaction with our offerings. If you need to get in touch with us, simply fill out the form provided here with your name, email, and the subject of your inquiry. We’ll be sure to address your concerns promptly and provide any assistance you may need.
We value your opinion and would love to hear your feedback or any feature suggestions you may have. You can easily share your thoughts with us by filling out the form here. Simply include your name, email, and your feedback or feature suggestions, and we’ll take it from there.
The ones about cybersecurity and your privacy
No, but we suggest that users be at least 13 years old to use the app. VÒNG is designed to provide a safe and secure environment for users of all ages. Your safety and well-being are our top priorities.
The main permission our app requires is access to your photo files and camera. By having access to your photos and camera, you can seamlessly upload images of your clothing items, digitize your clothes, and enjoy all the features of the app. Also, location access is required to provide you with tailored services based on your geographical location. For instance, we offer services like mending, tailoring, workshops, etc., which are location-specific. Additionally, we provide you with information about nearby donation points or used clothes containers for responsible disposal of clothing you no longer need, based on your current location.
Data transportation layer: All data transferred between our application, infrastructure and Firebase is encrypted using HTTPS, which ensures data confidentiality during transmission. This encryption prevents unauthorized access or tampering with sensitive data, such as login credentials and personal information, while it travels over the internet.
Data storage: Firebase Storage Security Rules force access control mechanisms to stored files. Upon conditions based on user authentication and authorization access is restricted.
Authentication & Authorization: Firebase Authentication provides robust user authentication mechanisms, supporting various authentication methods like email/password, phone number, social media logins (Google, Facebook, etc.), and more. It handles user authentication securely, preventing unauthorized access to your application and therefore unauthorized access to user data. Authorization rules are also defined to restrict access based on user roles, data ownership and other custom conditions, ensuring that users can only access the data they’re authorized to.
Reducing Database Exposure/ Database Access Control: Not exposing databases directly to the internet enhances security by limiting access points, enforcing access control, and facilitating the implementation of additional security measures to protect sensitive data from unauthorized access and potential breaches. This way, attackers have fewer entry points to launch direct attacks.
Data backup and recovery: We regularly keep data backups as a disaster recovery procedure to ensure that data can be easily recovered in the event of loss or corruption due to cyberattacks, natural disasters, or other incidents.
You may read the Terms and Conditions for using the VÒNG mobile application here
You may read the Privacy Policy for using the VÒNG mobile application here
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